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Best fit · Customer support 07

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Monobot

Voice and chat agent for contact centers, with call transfer.

Monobot is a voice and chat agent for contact centers. It can take calls over SIP and transfer them to a person or another system, including through Genesys, and it can call an external HTTP API with optional Python before and after the request. The public docs also list Google Calendar, Gmail, Maps, Instagram, WooCommerce, Cal.com, and email over SMTP. Native helpdesk connectors and human handoff for text-based chat aren't confirmed in those docs. Plans are credit-based and start at $200 a month.

Where it ranks

  1. 07

    Customer supportof 8

    Seventh for contact centers that want voice agents with call transfer and custom API actions over SIP or Genesys. Native helpdesk connectors and human handoff for text-based chat aren't confirmed in the public docs, so it sits behind the broader support platforms above.

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