Best fit · Customer support 07
Monobot
Voice and chat agent for contact centers, with call transfer.
Monobot is a voice and chat agent for contact centers. It can take calls over SIP and transfer them to a person or another system, including through Genesys, and it can call an external HTTP API with optional Python before and after the request. The public docs also list Google Calendar, Gmail, Maps, Instagram, WooCommerce, Cal.com, and email over SMTP. Native helpdesk connectors and human handoff for text-based chat aren't confirmed in those docs. Plans are credit-based and start at $200 a month.
Where it ranks
07
Customer supportof 8
Seventh for contact centers that want voice agents with call transfer and custom API actions over SIP or Genesys. Native helpdesk connectors and human handoff for text-based chat aren't confirmed in the public docs, so it sits behind the broader support platforms above.
Embed this badge
The image shows the rank in the badge, using this agent's best listing when it appears on more than one list. Copy the HTML and the badge links back to this page.
Light
Dark
Others for customer support
01
SierraCustomer-facing agents for large companies.
02
FinIntercom's AI agent for customer service.
03
DecagonCustomer agents across chat, voice, and email.
04
Zendesk AIAI agents and agent-assist inside Zendesk.